Privacy Policy

Name and contact information of the data controller pursuant to Article 4(7) of the GDPR

cytrus GmbH
Öwer de Hase 21
49074 Osnabrück

Phone: 0541/335060
Fax: 0541/33506-10
Email: info@cytrus.de

Security and Protection of Your Personal Data
We consider it our top priority to maintain the confidentiality of the personal data you provide and to protect it from unauthorized access. Therefore, we exercise the utmost care and apply state-of-the-art security standards to ensure maximum protection of your personal data.

As a private-sector company, we are subject to the provisions of the European General Data Protection Regulation (GDPR) and the provisions of the German Federal Data Protection Act (BDSG). We have implemented technical and organizational measures to ensure that data protection regulations are observed both by us and by our external service providers.

Definitions
The law requires that personal data be processed lawfully, in good faith, and in a manner that is transparent to the data subject (“lawfulness, processing in good faith, transparency”). To ensure this, we provide you with information on the individual legal definitions used in this Privacy Policy:

1. Personal Data
“Personal data” refers to any information relating to an identified or identifiable natural person (hereinafter “data subject”); a natural person is considered identifiable if they can be identified, directly or indirectly, in particular by association with an identifier such as a name, an identification number, location data, an online identifier, or one or more specific characteristics that reflect the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

2. Processing
“Processing” means any operation or set of operations performed on personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, restriction, erasure, or destruction.

3. Restriction of processing
“Restriction of processing” means the marking of stored personal data with the aim of limiting its future processing.

4. Profiling
“Profiling” means any form of automated processing of personal data consisting of the use of such personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person’s work performance, economic situation, health, personal preferences, interests, reliability, behavior, location, or movements of that natural person.

5. Pseudonymization
“Pseudonymization” means the processing of personal data in such a way that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organizational measures that ensure the personal data cannot be attributed to an identified or identifiable natural person.

6. File
system “File system” means any structured collection of personal data accessible according to specific criteria, regardless of whether this collection is managed centrally, decentralized, or organized according to functional or geographic criteria.

7. Controller
“Controller” means a natural or legal person, public authority, agency, or other body that, alone or jointly with others, determines the purposes and means of the processing of personal data; if the purposes and means of such processing are determined by Union law or the law of the Member States, the controller or the specific criteria for its designation may be provided for by Union law or the law of the Member States.

8. Processor
“Processor” means a natural or legal person, public authority, agency, or other body that processes personal data on behalf of the controller.

9. Recipient
“Recipient” means a natural or legal person, public authority, agency, or other body to whom personal data is disclosed, regardless of whether that body is a third party or not. However, public authorities that may receive personal data in the course of a specific investigative mandate under Union law or the law of the Member States are not considered recipients; the processing of such data by those authorities is carried out in accordance with applicable data protection regulations and in line with the purposes of the processing.

10. Third
Party “Third party” means a natural or legal person, public authority, agency, or other body, other than the data subject, the controller, the processor, and the persons authorized under the direct responsibility of the controller or the processor to process the personal data.

11. Consent
“Consent” of the data subject means any freely given, specific, in an informed and unambiguous manner, in the form of a statement or other clear affirmative action, by which the data subject indicates that he or she consents to the processing of personal data relating to him or her.

Lawfulness of Processing
The processing of personal data is lawful only if there is a legal basis for the processing. Pursuant to Article 6(1
)(a)–(f) of the GDPR, the legal basis for processing may include, in particular:

a. The data subject has given consent to the processing of personal data concerning him or her for one or more specific purposes;
b. processing is necessary for the performance of a contract to which the data subject is a party, or for the implementation of pre-contractual measures taken at the data subject’s request;
c. processing is necessary for compliance with a legal obligation to which the controller is subject;
d. processing is necessary to protect the vital interests of the data subject or of another natural person;
e. processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
f. the processing is necessary to protect the legitimate interests of the controller or a third party, unless the interests or fundamental rights and freedoms of the data subject that require the protection of personal data prevail, in particular where the data subject is a child.

Information on the Collection of Personal Data
(1) The following provides information on the collection of personal data when using our website. Personal data includes, for example, name, address, email addresses, and user behavior.

  (2) When you contact us via email or through a contact form, we will store the data you provide (your email address, and, if applicable, your name and phone number) in order to answer your questions. We delete the data collected in this context once storage is no longer necessary, or we restrict processing if statutory retention obligations apply.

  Collection of Personal Data When Visiting Our Website
When you use the website solely for informational purposes—that is, if you do not register or otherwise provide us with information—we collect only the personal data that your browser transmits to our server. When you view our website, we collect the following data, which is technically necessary for us to display our website to you and to ensure its stability and security (the legal basis is Art. 6(1)(f) of the GDPR):

  • IP address
  • Date and time of the request
  • Time zone difference from Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access status/HTTP status code
  • Amount of data transferred in each case
  • Website from which the request originated
  • Browser
  • Operating system and its user interface
  • Language and version of the browser software.


Additional Features and Services on Our Website
(1) In addition to the purely informational use of our website, we offer various services that you may use if you are interested. To do so, you will generally need to provide additional personal data, which we use to provide the respective service and to which the aforementioned data processing principles apply.

(2) In some cases, we use external service providers to process your data. These providers have been carefully selected and commissioned by us, are bound by our instructions, and are regularly monitored.

(3) Furthermore, we may share your personal data with third parties if we offer promotional campaigns, contests, contracts, or similar services in collaboration with partners. You will receive more detailed information about this when you provide your personal data or in the description of the offer below.

(4) If our service providers or partners are based in a country outside the European Economic Area (EEA), we will inform you of the implications of this in the description of the offer.

Newsletter
(1) With your consent, you can subscribe to our newsletter, through which we will inform you about our current and interesting offers. The advertised goods and services are listed in the consent form.
 (2) We use the so-called double opt-in procedure for subscribing to our newsletter. This means that after you sign up, we will send an email to the email address you provided, asking you to confirm that you wish to receive the newsletter. If you do not confirm your subscription within 24 hours, your information will be blocked and automatically deleted after one month. In addition, we store the IP addresses you use as well as the times of your registration and confirmation. The purpose of this procedure is to verify your registration and, if necessary, to investigate any potential misuse of your personal data.

(3) The only required information for receiving the newsletter is your email address. Providing any additional, separately marked data is voluntary and is used to address you personally. After your confirmation, we store your email address for the purpose of sending you the newsletter. The legal basis is Art. 6(1)(a) of the GDPR.

(4) You may revoke your consent to receive the newsletter at any time and unsubscribe from it. You can revoke your consent by clicking the link provided in every newsletter email, by sending an email to info@cytrus.de, or by sending a message to the contact information listed in the legal notice.

(5) Please note that we analyze your user behavior when sending the newsletter. For this analysis, the emails we send contain so-called web beacons or tracking pixels, which are single-pixel image files stored on our website. For the purposes of this analysis, we link the data specified in § 3 and the web beacons to your email address and a unique ID. The data is collected exclusively in pseudonymized form; thus, the IDs are not linked to your other personal data, and direct personal identification is ruled out. You can opt out of this tracking at any time by clicking the separate link provided in every email or by notifying us through another contact channel. The information is stored for as long as you remain subscribed to the newsletter. After you unsubscribe, we store the data purely for statistical purposes and in an anonymous form.

Children
Our services are generally intended for adults. Individuals under the age of 18 should not submit any personal data to us without the consent of their parents or legal guardians.

Rights of the Data Subject

(1) Withdrawal of Consent
If the processing of personal data is based on consent you have provided, you have the right to withdraw that consent at any time. Withdrawing your consent does not affect the lawfulness of the processing carried out on the basis of your consent prior to its withdrawal.

To exercise your right to withdraw consent, you may contact us at any time.

(2) Right to Confirmation
You have the right to request confirmation from the data controller as to whether we are processing personal data concerning you. You may request this confirmation at any time using the contact information provided above.

(3) Right of Access
If personal data is being processed, you may at any time request access to this personal data and to the following information:

a. the purposes of the processing;
b. the categories of personal data being processed;
c. the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations;
d. if possible, the planned duration for which the personal data will be stored, or, if this is not possible, the criteria for determining this duration;
e. the existence of a right to rectification or erasure of personal data concerning you, or to restriction of processing by the controller, or a right to object to such processing;
f. the existence of a right to lodge a complaint with a supervisory authority;
g. if the personal data are not collected from the data subject, any available information regarding the origin of the data;
h. the existence of automated decision-making, including profiling, pursuant to Article 22(1) and (4) of the GDPR and—at least in such cases—meaningful information about the logic involved, as well as the scope and intended consequences of such processing for the data subject.

If personal data is transferred to a third country or to an international organization, you have the right to be informed of the appropriate safeguards pursuant to Article 46 of the GDPR in connection with the transfer. We will provide a copy of the personal data that is the subject of the processing. For any additional copies you request as an individual, we may charge a reasonable fee based on administrative costs. If you submit the request electronically, the information must be provided in a commonly used electronic format, unless you specify otherwise. The right to receive a copy pursuant to paragraph 3 shall not infringe upon the rights and freedoms of others.

(4) Right to Rectification
You have the right to obtain from us without undue delay the rectification of inaccurate personal data concerning you. Taking into account the purposes of the processing, you have the right to request that incomplete personal data be completed—including by means of a supplementary statement.

(5) Right to erasure (“right to be forgotten”)
You have the right to request that the controller erase personal data concerning you without undue delay, and we are obligated to erase personal data without undue delay if any of the following grounds apply:

a. The personal data is no longer necessary for the purposes for which it was collected or otherwise processed.
b. The data subject withdraws consent on which the processing was based pursuant to Article 6(1)(a) or Article 9(2)(a) of the GDPR, and there is no other legal basis for the processing.
c. The data subject objects to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2) of the GDPR.
d. The personal data has been processed unlawfully.
e. The erasure of the personal data is necessary to comply with a legal obligation under Union law or the law of the Member States to which the controller is subject.
f. The personal data was collected in relation to information society services offered pursuant to Article 8(1) of the GDPR.

If the controller has made the personal data public and is obliged to erase it pursuant to paragraph 1, the controller shall, taking into account available technology and the cost of implementation, take reasonable measures, including technical measures, to inform controllers that are processing the personal data that a data subject has requested the erasure of all links to such personal data or of copies or replicas of such personal data.

The right to erasure (“right to be forgotten”) does not apply to the extent that the processing is necessary:

  • for the exercise of the right to freedom of expression and information;
  • to comply with a legal obligation that requires processing under Union or Member State law to which the controller is subject, or to perform a task carried out in the public interest or in the exercise of official authority vested in the controller;
  • for reasons of public interest in the area of public health pursuant to Article 9(2)(h) and (i) and Article 9(3) of the GDPR;
  • for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes pursuant to Article 89(1) of the GDPR, insofar as the right referred to in paragraph 1 is likely to render impossible or seriously impair the achievement of the objectives of such processing; or
  • to assert, exercise, or defend legal claims.

(6) Right to Restriction of Processing
You have the right to request that we restrict the processing of your personal data if any of the following conditions are met:

a. the accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data,
b. the processing is unlawful and the data subject opposes the erasure of the personal data and instead requests the restriction of its use;
c. the controller no longer needs the personal data for the purposes of the processing, but the data subject requires it to assert, exercise, or defend legal claims, or
d. the data subject has objected to the processing pursuant to Article 21(1) of the GDPR, as long as it has not yet been determined whether the controller’s legitimate grounds override those of the data subject.

If processing has been restricted in accordance with the above conditions, such personal data—apart from its storage—shall be processed only with the data subject’s consent or for the purpose of asserting, exercise, or defense of legal claims, or to protect the rights of another natural or legal person, or for reasons of a substantial public interest of the Union or a Member State.

To exercise the right to restriction of processing, the data subject may contact us at any time using the contact information provided above.

(7) Right to Data Portability
You have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used, and machine-readable format, and you have the right to transmit those data to another controller without hindrance from the controller to whom the personal data were provided, provided that:

a. the processing is based on consent pursuant to Article 6(1)(a) or Article 9(2)(a) or on a contract pursuant to Article 6(1)(b) of the GDPR, and

b. the processing is carried out by automated means.

When exercising the right to data portability pursuant to paragraph 1, you have the right to have the personal data transmitted directly from one controller to another, to the extent that this is technically feasible. Exercising the right to data portability does not affect the right to erasure (“right to be forgotten”). This right does not apply to processing that is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

(8) Right to Object
You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you that is carried out on the basis of Article 6(1)(e) or (f) of the GDPR; this also applies to profiling based on these provisions. The controller shall no longer process the personal data unless it can demonstrate compelling legitimate grounds for the processing that override the interests, rights, and freedoms of the data subject, or the processing is necessary for the establishment, exercise, or defense of legal claims.

If personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for such marketing purposes; this also applies to profiling to the extent that it is related to such direct marketing. If you object to processing for direct marketing purposes, the personal data will no longer be processed for those purposes.

In connection with the use of information society services, you may, notwithstanding Directive 2002/58/EC, exercise your right to object by means of automated procedures that use technical specifications.

You have the right to object, on grounds relating to your particular situation, to the processing of your personal data carried out for scientific or historical research purposes or for statistical purposes pursuant to Article 89(1), unless the processing is necessary for the performance of a task carried out in the public interest.

You may exercise your right to object at any time by contacting the respective data controller.

(9) Automated decisions in individual cases, including profiling
You have the right not to be subject to a decision based solely on automated processing—including profiling—that produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision:

a. is necessary for the conclusion or performance of a contract between the data subject and the controller,

b. is authorized by Union or Member State law to which the controller is subject, and that law provides for appropriate measures to safeguard the rights and freedoms as well as the legitimate interests of the data subject; or

c. is based on the data subject’s explicit consent.

The controller shall take appropriate measures to safeguard the rights and freedoms as well as the legitimate interests of the data subject, including at least the right to request the controller to involve a person, to state their own point of view, and to contest the decision.

The data subject may exercise this right at any time by contacting the relevant controller.

(10) Right to lodge a complaint with a supervisory authority
. You also have, without prejudice to any other administrative or judicial remedy, the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or the place where the alleged infringement occurred, if you consider that the processing of personal data concerning you infringes this Regulation.

(11) Right to an effective judicial remedy
Without prejudice to any available administrative or non-judicial remedy, including the right to lodge a complaint with a supervisory authority pursuant to Article 77 of the GDPR, you have the right to an effective judicial remedy, if you believe that your rights under this Regulation have been infringed as a result of the processing of your personal data in a manner that is not in accordance with this Regulation.

  Use of Matomo (formerly Piwik)
(1) This website uses the web analytics service Matomo to analyze and regularly improve the use of our website. The statistics obtained enable us to improve our offerings and make them more interesting for you as a user. The legal basis for the use of Matomo is Article 6(1)(f) of the GDPR.

(2) Cookies are stored on your computer for this analysis. The controller stores the information collected in this manner exclusively on its server in [Germany]. You can disable this analysis by deleting existing cookies and preventing the storage of cookies. Please note that if you prevent the storage of cookies, you may not be able to use this website to its full extent. You can prevent the storage of cookies by adjusting the settings in your browser. You can prevent the use of Matomo by unchecking the following box to activate the opt-out plugin:

(3) This website uses Matomo with the “AnonymizeIP” extension. This ensures that IP addresses are truncated during processing, thereby preventing direct identification of individuals. The IP address transmitted by your browser via Matomo is not combined with any other data we collect.

(4) Matomo is an open-source project. Information from the third-party provider regarding data protection is available at matomo.org/privacy-policy/

Data Processors

We use external service providers (data processors), for example, for shipping goods, sending newsletters, or processing payments. A separate data processing agreement has been concluded with the service provider to ensure the protection of your personal data.

We work with the following service providers:

  • Mittwald CM Service GmbH & Co. KG, Espelkamp
  • Hosteurope, Cologne
  • KCS, Hamburg
  • CleverReach, Rastede